Frequently Asked Questions
 

Do you accept insurance? 

Practitioners at HeartLight Healing Arts do not participate with any insurance plans.  Payment is expected at the time of service, regardless of whether your insurance company reimburses your visit.  We do not file forms directly with insurance companies; this is your responsibility.  We will provide you with invoices which include all standard information you will need to submit your claim directly to your insurance company (such as CPT codes, ICD-9 diagnoses and codes, etc.)  Please be aware that some of the services provided may be “non-covered” services or not considered “reasonable and necessary” under your medical insurance.

What is your cancellation policy?

When a patient cancels shortly before an appointment or is a “no show,” we miss the opportunity to provide care to other patients who may have been able to use that time slot.  Therefore, appointments (in-office or phone appointments) must be cancelled 24 hours in advance.  Cancellation needs to be done within 1 business day.  For example, if your appointment is on Monday, the appointment would need to be canceled by the preceding Friday.  Appointments not cancelled within this time period (or patients who fail to show up for a scheduled appointment) will be billed for missed appointments at the following rates:

• For physician appointments: $50.
• For therapists and other practitioners: 100% of the cost of the appointment.

We understand that medical emergencies and other unforeseen events may occur; exceptions may be considered on a case-by-case basis.     

To cancel an appointment, please call 410-880-4215 or 1-877-641-8472, extension 100.

Do you provide primary care services?

It is important to note that none of the physicians at HeartLight function as your primary care physician.  If you or your child is being seen by a physician at HeartLight, you must have and maintain a primary care physician in order to be followed by the physicians at HeartLight.  We function as specialty consultation physicians. We are glad to work in conjunction with your primary care provider in order to coordinate and facilitate your or your child’s care

How are appointments done?

Go to this page to view appointment scheduling information for various practitioners

Do you do phone appointments?

Phone appointments may be done for established patients (e.g., to discuss lab results, follow-up of treatment, etc).  Payment must be made by credit card at the time of the appointment.  The cost for the phone appointment is prorated based on the practitioner’s hourly rate.  Please note that phone appointments are generally not reimbursed by insurance.

Do your practitioners use e-mail?

Not all practitioners at HeartLight communicate with patients by e-mail.  If your practitioner chooses to do so, please be aware that e-mail is not to be used for urgent or emergent issues.  E-mail communication is viewed as billable time, as is an office visit or telephone consultation.  Brief e-mails may not be billed.  However, frequent e-mails will be cumulative and will be billed on a monthly basis based on the time required to respond to your e-mails.  Billing will be prorated based on the practitioner’s hourly rate.  Please note that e-mail correspondence is not covered by insurance.